FrequentlyAskedQuestions
1.Question. Why are you selling the same product for cheaper.
Answer. We are not. Its not the same product for cheaper. Its adifferent product. We offer the product made from different materials atdifferent prices. They are not the same. For example we offer a soft top madefrom vinyl, which is the most cost-effectivematerial. We offer vinyl forthe lowest price. But no it is not as good as the canvas we offer. The canvaswe offer is more expensive because it is a superior product and it costs usmore to purchase and to produce. The canvas we use is a 3 layer toppingmaterial. The vinyl is only a 2 layer topping. The canvas will last longer,look better and will help with sound in the cabin. Also when purchasing thecanvas top you will get a stitched in window (when buying a soft top with aplastic window) Versus a heat-sealedwindow when purchasing a vinyl top.Please watch the video in our listings to see what that means. We also have 2grades of canvas. Haartz Stayfast which is made in America and Haartz Germanwhich is made in Germany. We purchase these materials and use them tomanufacture the soft tops here in the USA. The German canvas tops will cost moreand the German canvas is superior to the American canvas.
2.Question. Can you ship to my country, if so how much will it cost?
Answer. Most of the time we can ship to your country. If you are able topurchase the product then we are able to ship because your address is linkedwith your account. If for some reason we are not able to ship you will get afull refund. Please note if you are outside of the USA you will need to paysome sort of customs duties. This is not an additional amount of money we asthe seller is charging you. This is your governmentcharging an importfee. We do not know how much it will be because every country is different.Google tariff code 870870 to get an idea.
3.Question. Can you ship to a different address.
Answer. No sorry we cannot. We must ship to the address you have on youraccount at the time of purchase,or a customer can claim the item has notarrived. You would need to request a cancelation, get a refund, change youraddress on your account then repurchase.
4.Question. I purchased and paid, why have you not sent me tracking or shipped itout?
Answer. Please note the ship out times. Although the items will show aquantity in stock it does allow us to set a time frame to give us time tomanufacture the product. The listing could be set at 1 day to ship or as muchas 30 days to ship. The listing will show an estimated time of delivery. Onceshipped you will receive the tracking automatically. If you have not received atracking that means it has not shipped.
