1. Return Window: We offer a 14-day return policy for eligible items purchased from our eBay store. The return window begins on the date the item is delivered to you.

2. Ineligible Reasons for Return: We do not accept returns based on buyers remorse or personal preference. Please carefully read the product description and review the item photos before making your purchase.

3. Condition of Returned Items: To be eligible for a return, the item must be in its original, unopened, and unused condition. Items that have been opened, used, or damaged in any way will not be accepted for return.

4. Restocking Fee: A 25% restocking fee will be deducted from your refund amount to cover the costs associated with processing the return.

5. Return Shipping: The buyer is responsible for paying return shipping costs. We recommend using a shipping service with tracking and insurance, as we cannot be held responsible for lost or damaged packages.

To initiate a return, please follow these steps:

1. Contact us within the 14-day return window to notify us of your intent to return an item. Provide your order number, item description, and reason for return.

2. Await our response with a Return Merchandise Authorization (RMA) number and specific return instructions.

3. Carefully pack the item in its original packaging, ensuring it is unopened and unused. Include the RMA number on the package or shipping label.

4. Ship the item back to us using a reliable shipping service with tracking and insurance. The buyer is responsible for return shipping costs.

5. Upon receipt of the returned item, we will inspect its condition and process your refund. Please allow up to 7 business days for the refund to be processed and credited to your original payment method.

By purchasing from Fra Fras Naturals on eBay, you agree to our return policy. If you have any questions or concerns, please feel free to contact our customer service team for assistance. Thank you for choosing Fra Fras Naturals Organic Skincare!